Support Newsletter – December- Cim50 & Sage 50cloud Accounts

01/12/2021 By: Alison Ward

Hello and welcome to the December edition of the CIM Support newsletter.

The CIM Support newsletter has been put together to collate all supports calls from our customers and partners throughout the month. This gives us the insight required to suggest suitable resources to hopefully assist you in your day to day processing.

Having reviewed the support calls received during November 2021 we have found that the help guides below were the most common topics.

Sage 50 Accounts

Sage Accounts hangs/closes on opening splash window 

If you encounter any issues when you attempt to open Sage 50cloud Accounts, there a few things that you can try to fix it.

Set up access rights, logon names and passwords for additional users

This guide explains how you can add with their own individual logon name and password in Sage 50cloud Accounts.

Add a festive message to your invoices

Wish your customers seasonal greetings in Sage 50cloud Accounts, using Report Designer to add a festive message to invoices.


Guide Troubleshooting Licence no refreshing

From v2020.2 your Cim50 licence is managed online automatically by the software. The software will check for changes to your licence once per hour (on the hour) and apply those changes automatically. 

Guide Manually updating your Cim50 Licence

From v2020.2 your Cim50 licence is managed online automatically by the software.  

The software will check for changes to your licence once per hour (on the hour) and apply those changes automatically. 

So, you will no longer need to enter a licence as you upgrade Cim50, increase users, add modules etc…this will be managed automatically by Cim Software. 

Guide Adding a new user

Prior to a new user starting there are several steps that must be followed to allow them to access Cim50. 
This guide assumes Sage 50cloud Accounts and Cim50 have already been installed/licenced and configured on the machine.

We hope these guides will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.

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