Hello and welcome to the November edition of the CIM Support newsletter.
The CIM Support newsletter has been put together to collate all supports calls from our customers and partners throughout the month. This gives us the insight required to suggest suitable resources to hopefully assist you in your day to day processing.
Having reviewed the support calls received during October 2021 we have found that the help guides below were the most common topics.
Sage 50 Accounts
What happens when you run year end?
This guide explains what happens in Sage 50cloud Accounts when you run the year end, and gives you a bit more insight into what happens behind the scenes.
The Clear Audit Trail option
This guide explains what the Clear Audit Trail option does in Sage 50cloud Accounts and how to use it.
Turn off automatic updates in Sage 50 Accounts
Sage 50 Accounts can automatically check for software updates whenever you’re connected to the Internet. If required, you can turn off this function.
Cim50
Guide for resolving MRP errors
At the end of manually running MRP, the system reports there were errors or when opening Cim50 this will show an MRP error count.
Guide unable to complete a works order due to outstanding allocations
When trying to complete a works order you receive an error message, viewing the components on the works order you will be able to see at least one component shows an allocated quantity as well as showing fully Issued. This should not occur, but in some instances can occur if when issuing the component, it was not possible to clear the allocation quantity.
Guide for setting up SFDC users
Prior to using SFDC there are several steps that must be followed. This guide assumes Cim50 and SFDC has been installed and configured on the machine.
We hope these guides will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
