Support

Our dedicated support team are there for you when you need them most. We have an experienced team of people manning our support desks, ready to answer any queries you have. Using Citrix remote support software, we are able to assist with any questions, or diagnose and resolve almost any issue quickly and efficiently. We have won the Sage ‘Circle of Excellence’ award on numerous occasions, which is given in recognition of outstanding customer service and Sage support, voted for by our customers.

The support team have a broad range of knowledge on all aspects of IT Services, Sage software, including Sage 50 and Sage 200 financial, accounting & commercials modules, Sage Manufacturing and Sage CRM. Priding themselves on understanding our customers needs and providing a high level of customer service.

HERE TO HELP

If you have a support request, you can either submit it via the form lower down this page, send an email to support@cim-services.co.uk or call us on the number shown on our contact us page.

Alternatively if you have already been speaking to a support representative and they require connection to your computer, please enter the details provided by them in the “Establish Support Connection” form below and they will be right with you.


Support Form

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Latest News

Below is the latest news from CIM Services.

Cim50
14 Oct

Cim50 v2021


We are pleased to announce Cim50 v2021 has been released and is available for download from our website....

cim50 v2020
09 Jan

Cim50 v2020


Cim50 v2020 is packed with greater functionality that’s geared towards getting the most out of your...

cim50-carbon-footprint
07 Jan

Carbon Footprint x Cim50


What is Carbon Footprint? The dictionary definition of a carbon footprint is… “the amount of carbon...

11 Mar

Making Tax Digital


What is Making Tax Digital? Making Tax Digital is HMRC’s move to digitilse tax, and our...