Support

Our dedicated support team are there for you when you need them most. We have an experienced team of people manning our support desks, ready to answer any queries you have. Using Citrix remote support software, we are able to assist with any questions, or diagnose and resolve almost any issue quickly and efficiently. We have won the Sage ‘Circle of Excellence’ award on numerous occasions, which is given in recognition of outstanding customer service and Sage support, voted for by our customers.

The support team have a broad range of knowledge on all aspects of IT Services, Sage software, including Sage 50 and Sage 200 financial, accounting & commercials modules, Sage Manufacturing and Sage CRM. Priding themselves on understanding our customers needs and providing a high level of customer service.

HERE TO HELP

If you have a support request, you can either submit it via the form lower down this page, send an email to support@cim-services.co.uk or call us on the number shown on our contact us page.

Alternatively if you have already been speaking to a support representative and they require connection to your computer, please enter the details provided by them in the “Establish Support Connection” form below and they will be right with you.


Support Form

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If we have requested a copy of your data to assist with our investigations, please click the button below and browse to the file that you would like to upload.

Latest News

Below is the latest news from CIM Services.

Cim50 Stock Control
07 Jun

Cim50 v2021.3


We are pleased to announce Cim50 v2021.3 has been released and is available for download from our website....

Cim50 Case Study EM Acoustics
15 Jan

Case Study – EM Acoustics


EM Acoustics is an independent British manufacturer of professional loudspeaker systems. “Cim50 is modular, allowing additional...

Cim50
14 Oct

Cim50 v2021


We are pleased to announce Cim50 v2021 has been released and is available for download from our website....