What is a hosted phone system and what can it do for your business?

28/02/2019 By: Alison Ward

Cloud technology has completely revolutionised the way businesses access their IT services and more and more businesses are taking advantage of the cloud by putting their email, data, business applications into a secure data centre so that this can be accessed from anywhere, giving businesses big cost savings, scalability and flexibility.

It’s the same with phone systems. Instead of having the physical phone system hardware on site, it’s all in a secured data centre on a hosted phone system. This gives smaller businesses access to the same technology that was previously only accessible by larger companies.

Businesses now no longer need the complexities of an in-house phone system with complicated jargon such as PBX, ISDN, Channels, PSTN. With a hosted phone system, the phone system is simply ‘plug and play’. Plug your handset into an internet connection and away you go.

Scalability and flexibility

More and more of our customers are moving to a hosted phone system because you only pay for what you need which means it is suitable for businesses of any size. Customers can use the cloud hosted phone system as little or as much as they want as the business continues to grow. The cloud hosted phone system just simply grows along with your business.

Costs – Only pay for what you need

One of the biggest benefit is the cost. Firstly, your handsets are free and with a hosted cloud phone system, there is no maintenance charges and minimal installation costs because you don’t need to have multiple phone lines with a big, clunky phone system placed in a cupboard somewhere. This is because your hosted phone system is automatically updated and maintained without any extra cost to you. With so little equipment needed, a hosted phone system can be deployed with minimal fuss.

Feature rich

With traditional phone systems, most things are extra. These include, voicemail licences, hunt group licences, call forwarding, extra channels. With a hosted phone system, you get a feature rich dashboard with everything included giving you the ability to make quick and easy changes to your phone system with no extra cost.

Better productivity

Depending on how you have your business set up, a hosted phone system can connect staff from different sites, at home or even on the move with internal calls between your staff being free. Giving your staff the freedom to work from anywhere so you can deploy staff with a handset without having them in the same physical work space.

CIM Services have been deploying hosted phone systems for a number of years now. If you would like to know more about how a hosted phone system can help your business then please feel free to contact us.

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