We have released a hotfix for Cim50 – v2024.1.3.
This will be automatically downloaded and applied to each site running v2024.1.
Please see the details of this hotfix below.
Bill of Materials – Resolves an issue where the updating of labour resources via the BOM Resources > Update functionality causes the labour cost on operations to be incorrect where the resource utilises multiple people.
SFDC – Resolves an issue which causes SFDC to crash if receiving a purchase order into a location containing and apostrophe.
SFDC – Resolves an issue where part despatching the same order multiple times on the same day will result the in the despatched quantity on the sales order to only reflect the earliest despatch that day.
SFDC – Resolves an issue where a foreign currency purchase order receipt causes the last cost price to be updated with the foreign unit price rather than the base unit price.
Stock Control – Resolves an issue where Settlement Terms & Discount are not pulled through onto an Invoice generated via a Cim50 Despatch. Note: They are now pulled through to the invoice where the invoice contains a single delivery note which only contains a single sales order.
Works Orders – Resolves an issue where backflushing traceable items with alternate units of measure can cause the quantity issued to the works order to display incorrectly.
Works Orders – Resolves an issue where the expected subcontract cost would be calculated incorrectly when using a subcontract supplier with whom you trade in a different currency than your base currency.
Imports – Resolved an issue where importing stock records would only process items which already existed when both new and updated items were in the same import spreadsheet
Should you wish to discuss anything about the hotfix for v2024.1.3 release, please Contact Us.
Welcome to the Support Newsletter for April where we will be discussing the services provided by the support team. We will also continue with our introduction of the Support Team members, this month the spotlight is on James, one of our Support Technicians.
Some of our customers benefit from dual support, which includes both software support (for Sage 200 & Cim200) and IT support. However, we’ve noticed that many emails sent to support@cim-software.co.uk pertain to IT queries rather than Sage200 and/or Cim200 software-related issues. To ensure you reach the appropriate support team at CIM, here’s a breakdown:
1. Software Support (Sage200 & Cim200):
For any enquiries related to Sage200 or Cim200 software, please continue to contact us via support@cim-software.co.uk
2. IT Support: If your query is IT-related (such as a hosted server, connecting to a remote desktop, network issues, hardware problems, telephone problems or general IT support), please direct your communication to our dedicated IT support team via it@cim-software.co.uk
Methods of Contacting Support
Telephone
02382 026969 selecting Option 1 for Software Support (Sage200 and/or Cim200) or Option 2 for IT Support
support@cim-software.co.uk for Software Support (Sage200 and/or Cim200) or it@cim-software.co.uk for IT Support
Website Contact Us – CIM Software (cim-software.co.uk)
Our software support team is here to assist with any technical issues you may encounter, including software bugs, errors, and glitches. We will identify and resolve any problems you encounter. Additionally, we provide guidance on using the software effectively. You can find relevant knowledgebase articles by clicking the F1 button in Sage 200 or the F1 button in Cim200, both of which will open helpful resources. If we determine that additional training is needed beyond what the support desk can provide, your Account Manager, Juuso Santti, will reach out to discuss your specific requirements
All report and layout amendments are reviewed by software support. For minor changes, we will make the necessary adjustments or provide guidance to the customer. However, in the case of major changes or the creation of new reports/layouts that require substantial input from our Consultancy team, we will provide a detailed quotation. Once we receive an order, we will confirm the date for the commencement of work.
The Support Team at CIM is made up of five permanent members whose skillset covers Sage 50 Accounts, Cim50 Manufacturing, Sage 200, Cim200 Manufacturing, Sage CRM and Swan software. We also provide support for third party add-ons, such as Draycir (Spindle), Eureka and Sicon.
James has been working at CIM since November 2011 and has spent most of his time on the support desk apart from a period with the Consultancy Team. James has fantastic customer service skills, has knowledge of all products and is proficient in troubleshooting problems with Spindle. Outside of work, James has rediscovered his love of the gym and enjoys socialising with friends and family.
We hope these guides/articles will be of assistance, however, if you wish to discuss these further, please contact the support team by clicking the button at the bottom of this newsletter.
With Financial Year End fast approaching, did you know that the CIM Support Desk can assist with a back-up of your live data and create a new company (if required) free of charge?
If you would like to take advantage of this, all we ask is that we are given a minimum of two working days’ notice to schedule it in.
Please note this only applies to one data set, multiple data sets would be chargeable and have a longer lead time.
Manufacturing Software Solutions for Sage
Park House, Franconia Drive
Nursling Industrial Estate
Southampton
Hampshire
SO16 0YW
